At Hot Miami Shoes, we pride ourselves on customer service and satisfaction. We try to make our returns process easy and hassle-free. Please see below our entire returns policy. If you have any questions please email info@hotmiamishoes.com.

  •  Any APPROVED returns made will be eligible for store credit only! We do not process REFUNDS, (If you ordered the wrong item and/or size we are not responsible for the shipping fee. 
  • If an item happen to be damaged or defective, you must report it to us within (5) days After delivery day . ANY DAMAGES or defective items reported after the (5) days will NOT be accepted. Please attach photos of the return inquiry.
  •  If you are missing an item from your order, you will need to provide us with a photo of your packing slip you received. If you cannot provide us with this photo, we cannot assist you in the situation.
  • Shipping costs are non-refundable. If your item was returned for store credit, shipping will be deducted from the total cost.

WHOLESALE ORDERS/LARGE RETURNS

  • Any returns of more than 5 pairs will be subject to a 15% restocking fee. No exceptions will be made. The amount will be deducted from the store credit.

We do not provide prepaid return labels; you are responsible for covering shipping costs to return, If the wrong shoe was sent to you we will cover shipping.

RETURNS PROCEDURE:

1. Pack and secure your item(s) in the smallest box possible, along with the packing slip that came with the order. If you do not have the original packing slip, you can print your order confirmation page that was sent to your email, or write your name and order # on a piece of paper.
2. Purchase a shipping label from a carrier of your choice (the cost of the return is your responsibility).

3.  Send back your item(s) to the address listed below:


Hot Miami Shoes Returns
1475 N State Rd 7
Lauderhill, FL 33313

Items must be returned in new, unworn and unwashed condition. They must also be returned with their original packing and all of its contents.

Once we received your package, your store credit will be issued within 7 business days. Original shipping charges are non-refundable. We will only refund full amount for the cost of the item(s). Please note that your banking institution may take several days to process and post this transaction to your account (typically 3-5 business days).

**All sale items, handbags, and accessories are final. They are not eligible for return or store credit. All final sale products that are returned will not be processed and are subject to a re-ship fee.

Items returned without original packaging will be subject to $5 fee.

Should you need further assistance please contact us via email at info@hotmiamishoes.com or by telephone at 954-792-9988 Mon-Fri between the hours of 10am-6pm EST.