At Hot Miami Shoes, we pride ourself on customer service and satisfaction. If for any reason you are not satisfied with your order you may return it for a full refund (minus any shipping costs). Currently, we are only able to process refunds, not exchanges. We will gladly accept merchandise for returns, provided that the item(s) are in new, unworn, and unwashed condition. In order to receive a full refund (minus any shipping costs) for your order, you MUST ship back all returnable item(s) to us within 10 business days from the day that you received your items. If you would like a replacement item, you would need to place a new order.
3. Send back your item(s) to the address listed below:
Hot Miami Shoes Returns
1475 N State Rd 7
Lauderhill, FL 33313
**The cost of returning the item(s) to us is your responsibility. By no means will Hot Miami Shoes pay for your return shipping cost.
Items must be returned in new, unworn and unwashed condition. They must also be returned with their original packing and all of its contents.
Once we received your package, your refund will be processed within 7 business days. Original shipping charges are non-refundable. We will only refund full amount for the cost of the item(s). Please note that your banking institution may take several days to process and post this transaction to your account (typically 3-5 business days).
**All sale items, handbags, and accessories are non-returnable, non-refundable, and non-exchangeable. All exchanges are final. All final sale products that are returned will not be processed and are subject to a re-ship fee.
If your package is refused or returned because it was undeliverable you will be charged the original shipping plus return shipping to us for it to be resent back to you. This also applies to packages returned because of an invalid address/name. You are responsible for providing us with correct shipping information.
***Please note that once the package leaves our warehouse we are not responsible for any lost, theft or undeliverable packages. All packages are subject to the terms and conditions of USPS and UPS.
Items returned without original packaging will be subject to $5 fee.
Should you need further assistance please contact us via email at firstname.lastname@example.org or by telephone at 954-792-9988 Mon-Fri between the hours of 10am-6pm EST.
If you are returning an item for a refund please note that you will only be refunded for the cost of the item(s). We do not refund nor do we reimburse for shipping costs under any circumstance. As stated in our Policy you are responsible for the cost of shipping a return to us. Orders that were placed using a promo code will only be refunded for the discounted price that was paid, and not the original item price. Orders that were placed using the “Free Ship” promo will be refunded minus the initial shipping cost.